Terms & Conditions
These terms and conditions govern your use of the Boro Cars website and booking services. By using our website or booking a journey with us, you agree to these terms.
Last updated: September 2026
Our service
Boro Cars provides private hire taxi services in Scarborough and surrounding areas. Bookings are subject to driver availability and must be made in advance through our online system, app or by telephone. We operate under a private hire licence and all drivers are licensed with the relevant local authority.
Bookings and cancellations
Bookings made via our online system or app are confirmed at the time of booking. If you need to cancel a booking, please contact us as soon as possible. Cancellations made with short notice may be subject to a charge depending on the circumstances.
Fares and payment
Fares are calculated based on the journey distance, time, and any applicable surcharges. Where a fixed fare is requested, this can be confirmed prior to the journey upon request — please ask when booking.
For bookings made via the Boro Cars app or online booking system, any fare displayed or quoted at the time of booking is an estimated amount only and is not a guaranteed fixed price. The final fare may differ from the estimate shown.
Where a passenger requests any deviation from the agreed route — including but not limited to additional pickup or drop-off points, unplanned stops, or changes to the destination — the fare will be recalculated to reflect the revised journey. The driver will advise of any updated fare as soon as reasonably practicable.
Boro Cars accepts no liability for additional fares or delays arising from circumstances outside our control, including but not limited to road closures, traffic incidents, diversions, roadworks, severe weather, or any other obstruction that requires an alternative route to be taken. In such circumstances, the fare may be adjusted to reflect the actual distance and time of the journey completed.
Payment methods accepted may vary — please confirm at the time of booking if you have specific requirements.
Passenger conduct
Passengers are expected to behave in a respectful manner towards drivers and other passengers. Boro Cars reserves the right to refuse service to anyone behaving in an unacceptable manner. Damage caused to vehicles may result in charges to cover repair costs.
Liability
Boro Cars takes all reasonable steps to ensure safe and reliable journeys. However, we cannot be held liable for any loss, delay, or inconvenience caused by circumstances beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, diversions, roadworks, severe weather conditions, vehicle breakdowns, or any other event outside our control.
We are not responsible for passengers missing flights, trains, appointments, or any other connections as a result of delays, regardless of cause. We strongly recommend allowing adequate time when booking transport for time-sensitive travel.
We are not responsible for any items left in vehicles. While we will make reasonable efforts to reunite passengers with found property, Boro Cars accepts no liability for lost, damaged, or stolen items.
Our liability in all cases is limited to the fare paid for the journey in question.
Website use
The content on this website is for general information only. While we aim to keep information accurate and up to date, we make no guarantees regarding the completeness or accuracy of information on this site.
Driver applications
Submitting a driver application through our website does not constitute an offer of employment or engagement. Applications are reviewed at our discretion and we reserve the right to decline any application without providing a reason.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
Contact
For any questions about these terms, contact us at info@boro-taxis.co.uk or call 01723 361111.